What You Need To Know About Dunelm - Dunelm Customer Service Reviewed

Go shopping at Dunelm may be an interesting experience for many people because this retailer offers everything you need for your home, from homewares to soft furnishing. There are many different opinions of the customer service of this store. From our experiences and information, we collected from many consumers here, FindCouponHere will provide you with a detailed review of Dunelm. This review includes all you need to know about the store such as Dunelm delivery time, Dunelm delivery fees, Dunelm gift card, and its customer service system. Let’s scroll down to read on!

Background Of Dunelm Company

Dunelm Group Plc is a British home goods retailer with stores around the UK. The company's headquarters are in Syston, England, and it is one of the leading homewares merchants in the UK. It also has a plant in Leicester, England, that produces curtains, blinds, and accessories.

In the United Kingdom, the company operates through the retail of homewares division. Soft furnishings and other homeware are the company's specialties. Dorma is another brand owned by the company. The company is a homewares business that sells a variety of products under the Dunelm brand to its customers. Furniture, curtains and blinds, bedding, carpets and decors, and lights are all available through the company's platform. The Company's business is run out of 152 out-of-town superstores and five high streets, and it offers multi-channel convenience via online, mobile, catalog, phone orders, and reserve and collects services.

Featured Dunelm Discounts You Should Know

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Dunelm Delivery Service Reviewed

To track your order, go to the website, log in to your account (if any), then click Track My Order at the bottom of the page. Here you need to enter your email address and order number to find out your order process. 

Delivery Services	Expected Delivery Time	Delivery Cost
Free Standard UK Delivery	Deliveries take place between 7 am and 8 pm, Monday to Saturday.	Free for over £49 orders £3.95 for orders under £49
Express Delivery	Orders ordered between the hours of 8 p.m. Thursday and 8 p.m. Friday will be delivered on Monday. After 8 p.m. on Friday, orders will be delivered the following Tuesday.	£5.95
Royal Mail	4-5 working days	N/A
Furniture Delivery	the courier call you before shipping and text your before 4 hours	£9.95
Large items	Delivery time varies	£9.95
Standard & express for remote areas	8-11 days depending on each location	N/A

Dunelm Gift Card

Gift cards can be purchased in stores all across the UK. Dunelm gift cards can only be used for in-store purchases at the registers and for things that can be taken home the same day. As this is an online transaction, it cannot be used for in-store purchases performed on tablets with the assistance of our professionals.

At the moment, you cannot buy a gift card from Dunelm online. So, you cannot use it online as well. The gift card expires after 2 years from your purchase time. 

By adding to the value of your gift card whenever you are in a Dunelm store, you can top it up and re-use it as many times as you wish. If you haven't used your gift card yet and still have your receipt with the gift card number on it, you should contact Denelm as soon as possible.

Dunelm Customer Service System

Customer Service Address

Dunelm Direct,

Green Street,

Radcliffe,

Manchester

M26 3ED

Working Time

Monday-Friday: 9.00am - 9.00pm

Saturday: 9.00am - 6.00pm

Sunday: 10.30am - 4.30pm

Dunelm Return And Refund Policy

Dunelm allows its customers to return or exchange unexpected items that you bought at Dunelm within 28 days in the following situations:

• The products must be new and in their original packaging (including all packaging and tags intact)
• Have a receipt or order confirmation as proof of purchase.
• Some things are not returnable or exchangeable unless they are defective.

Things purchased in local stores can only be returned in-store; all Dunelm stores in the United Kingdom have reopened, and items must be returned within 28 days of purchase.

Furniture and bulky items, in particular, are not eligible for shop returns. Please consult the 'Furniture, Large Rugs, and Goods' section below for large-item returns. However, if you buy something on the website, you can return it both online and in person. You can have your order delivered to any shop in the UK, as well as via Hermes drop-off or home collection.

If you return an item to in-store Dunelm, you can get your refund after 7 days when you receive an email from the store. In case you use MyHermes drop-offs and collections, it takes about 21 days for the fund to appear in your bank. 

Now, it's time to take a Dunelm tour to shop furniture, bedding, kitchen, bathroom, etc with Hazel Maria in this video!