Instruction Of Completing eBay’s Order Return Process - eBay’s Return Policy

eBay offers users thousands of shopping options, from clothing, household furniture, to beauty products, and food. However, if you buy an item from any store on eBay, and unluckily, you are not satisfied with its quality. Now you are wondering whether you can return this product and get a full refund from eBay or not, then you should read this article. Here is a guide for any buyer on an e-commerce website - eBay.

What Is eBay?

eBay is a San Jose, California-based international e-commerce organization that facilitates consumer-to-consumer and business-to-consumer sales through its website. Pierre Omidyar launched eBay in 1995, and it quickly became a renowned dot-com success story. As of 2019, eBay is a multibillion-dollar company with operations in around 32 countries. The corporation runs the eBay website, which is an online auction and shopping platform where people and businesses from all over the world can buy and sell a wide range of goods and services. Buyers can access the site for free, but sellers must pay to list products once a certain number of free listings have been used, and then again when those items are sold.

eBay Eligibility Requirements Of Return

There are some cases when you can return an item on eBay. 

• The items you receive arrive broken, damaged, or faulty. 
• Payment: Credit card or debit card, PayPal or PayPal Credit, Apple Pay or Google Pay, eBay gift card or eBay voucher or eBay Bucks
• The items that are not included in the return policy of eBay: Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods, Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Classified Ads, Services, Travel tickets or vouchers, etc.

If you decide you no longer want an item, check the listing to see if the seller accepts returns, how long you have to request a refund, and any other terms. You may check the listing by going to your Purchase history and choosing the item. The vendor has three business days to remedy your issue after you initiate a return. If your problem hasn't been resolved after those three days, you can ask us to assist you.

How To Return An Item To eBay?

Here is the complete process of returning an item to eBay. Firstly, when you receive an unexpected item, you need to make a return and refund requirement. Now you check an open return request to keep an eye on the progress of your return. When your return request is approved, you'll either receive a return mailing label from the seller or eBay, or you'll be directed to a carrier to purchase one. You need to repack the package carefully and add information about the item, as well as the return label (if any). Sellers may subtract from your refund to compensate for the loss in the item's value if you return it worn, damaged, missing parts, or damaged during return shipping because it wasn't packaged properly.

Step 1: Go to the website eBay or eBay app, log into your account

Step 2: Tap “My eBay” at the top right page

Step 3: Tap “Purchase History” on the dropdown menu

Step 4: Find the order you want to return, tap “Return this item”

Step 5: Fill in the reason you want to return 

Step 6: Tap “Request a return” and wait for the reply from the sellers and eBay

Step 7: eBay should provide you with return labels once you click on return. You'll be provided with a return shipping label to place on the outside of the item.

Step 8: Repack the item and place the packing slip inside to get it ready to ship. If it's still good for shipping, you can put it back in the same package.

Step 9: All that's left is to mail it back once you've repackaged it. Make sure to return the label within 5 business days of printing it.

How Long To Get Refund From eBay?

Although the decision of whether you are accepted to return and refund your item or not is up to the buyers, eBay protects your right if your request is appropriate and your reason is justifiable. All have almost done, so you can wait for your refund. If you have a problem with a purchase, the seller will usually be able to resolve it for you. If the seller hasn't been able to fix your issue after 3 business days, you can ask us to step in and assist you within 21 business days of opening the request.

Who Is Responsible For Return Shipping Fee?

The seller or the buyer may be liable for arranging and paying for a proper return method, depending on the cause for the return. The seller is responsible for the delivery price if the items do not match the listing. If the reason for the return is "remorse" or "change of mind," the return may be free or the buyer may be responsible. In other cases, buyers can be deducted the refund for shipping fees.

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