Superdrug Review: How Is Superdrug Customer Service?

Superdrug offers its customers all healthcare, health services, and pharmacy. This brand becomes one of the most popular high street retailers in the United Kingdom. At the same time, there are many different opinions discussing Superdrug service quality as well as customer services. So, in this article, we also share some reviews of Superdrug that are necessary for any customers who intend to shop here. Let’s get started with some overall information about the Superdrug brand. 

What Is Superdrug?

Superdrug is the second-largest beauty and health retailer in the United Kingdom. The company has over 830 outlets in the UK and Republic of Ireland, including 200 in-store pharmacies, and offers a wide range of beauty and health services as well as the highest level of patient care. Makeup, skincare, fragrance, health and wellbeing, mother and baby care, hair care, and men's care items, as well as toiletries and electricals, are sold in the Company's stores. 

It also provides online health services for men's health, women's health, sexual health, heart and lung health, travel health, and other topics. In addition, some of the stores provide in-store pharmacies with consulting rooms for pharmacists, as well as nurse clinics.

Superdrug Delivery Information

Order and Collect	Order and Collect	Free	Order before 8 pm - Available to collect in-store in 4 - 5 working days
	Next day Order and Collect	Free with orders over £15 otherwise £1.50	Order before 8 p.m. Monday through Friday (4.30 p.m. in Northern Ireland) and pick up the next day (except English Bank Holidays). Orders placed after 8 p.m. on Friday, Saturday, or Sunday will be ready to pick up by 1 p.m. on Tuesday).
Home Delivery	Standard Delivery	Members of the Health & Beautycard receive a free gift when they spend £15 or more. Non-members get it for free if they spend £25 or more. All additional orders will cost £3.	Order before 8 pm - For delivery arriving 4 - 5 working days
	Next day Delivery	£4.90	Order before 8 pm Mon-Fri for next day delivery (excludes English Bank Holidays. Orders placed on Fri after 8 pm, Sat or Sun will arrive by Tuesday).

You can track your order by clicking on the tracking link in your dispatch email from Superdrug delivery partner - Hermes. If it is more convenient for you, you can specify a different delivery address than your payment address when placing your order online. All delivery times are estimates and are subject to change. A delivery's precise timing is impossible to predict.

Superdrug Return And Refund Information

You can return any item from Superdrug that doesn’t come as expected. Superdrug will only issue a refund if you paid with the same method you used to make the purchase (including where this was via Health & Beautycard). Within 14 days of our receiving it at our warehouse, you should receive your reimbursement. If you return an item to a store, you will receive a prompt refund and the cash will be credited to your account within 5 working days.

Superdrug Health & Beautycard

When you shop in-store or online at Superdrug, you can use your points as part of your payment. This means you won't have to wait long to start saving money. In addition, to qualify for free standard shipping, you must spend a minimum of £15 on your order. You can get more benefits with Superdrug Health & Beautycard includes a treat every Thursday, a birthday gift, lower member prices, free shipping, NHS and Student discounts, and bonus points offer. 

Superdrug Customer Service

Superdrug Address:

36-38 The Esplanade

New Strand

Bootle

L20 4SP

Superdrug Customer Team:

51 Sydenham Road

Croydon

Surrey

CR0 2EU

Hotline: 0151 9226282

Email: [email protected]

Working time: Monday - Saturday 9 am to 5:30 pm

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