Neiman Marcus Customer Service Reviewed For 2023

Customer service is always a factor that customers care about when they buy any item in online stores. Customer service is the method that we - as an online shoppers will access to ask for any questions relating to gift cards, offers, membership benefits, payment options. In this article, we would like to make a thorough review of Neiman Marcus customer service to help everybody have an overall overview of Neiman Marcus service’s quality. Read this review of Neiman Marcus right below!

What Is Neiman Marcus?

The Neiman Marcus Group formerly known as Neiman-Marcus is an American luxury department store chain founded in 1907 and owned by the Neiman Marcus Group, based in Dallas, Texas. Unlike many of its department-store rivals, Neiman Marcus is still in business and headquartered in the city where it all began. These stores include upmarket collections of clothing, accessories, jewelry, cosmetics, and home furnishings. The firm owns and runs 42 Neiman Marcus stores around the United States, as well as two Bergdorf Goodman locations in Manhattan. The South Florida MSA is Neiman Marcus's largest market, with five locations.

Neiman Marcus Gift Card Balance Check

You can buy and redeem a Neiman Marcus gift card in stores or by calling Neiman Marcus customer service through 800-727-4858 from 8 a.m to 7 p.m CST Monday to Friday. There is both a traditional gift card that is shipped in a signature decorative sleeve and a virtual gift card that is delivered to their inbox for a present anytime. You can check the Neiman Marcus gift card balance both at stores and on its website. To check online, just go to the Neiman Marcus gift card page, you will see the place to check your gift card balance. 

Neiman Marcus Payment Options

At Neiman Marcus, you can pay for your online purchase with the following payment methods:

• Credit card

• Neiman Marcus Credit card
• Debit card
• Neiman Marcus gift card
• American Express
• VISA
• Master card
• Discover
• Diners Club
• PayPal

Neiman Marcus Delivery Time And Costs

The cost of shipping includes item selection, packaging, processing, delivery, and handling for catalog and internet orders. Additional charges may apply to special delivery demands, such as carrier specifications and/or future delivery dates. With Neiman Marcus' free standard shipping service, your orders are expected to arrive in about 3-5 working days after your orders are proceeded and shipped. For the second business day, the shipping fee is $15.00 and it takes approximately 2-3 working days. For the next business days, the shipping fee is $25.00, and it takes around 1-2 working days. 

Neiman Marcus Return And Refund Policy

Neiman Marcus welcomes returns of saleable products for a full refund or exchange within 30 days of receipt if you are not pleased for any reason. Refunds will be applied to the original payment method. Unworn, undamaged, saleable, and with original tags and packaging, the returned product should be in the same condition as when you received it. If you are dissatisfied with the things you purchased but do not want to return them since the process may be too difficult for you. Then, within 10 days after purchase, you can get a discount on your product compared to the standard price. This case is not applied for Online Clearance merchandise. 

If received within 15 days of the delivery date, eligible merchandise can be returned for free. All clearance items and items returned after 15 days of delivery will be charged a $9.95 return fee. If you don't have an order number, call 1-888-888-4757 to speak with a customer care representative.

Neiman Marcus Customer Support Contact

For more information about Neiman Marcus, you can contact Neiman Marcus customer service through the below info: 

Toll-free number: 888-888-4757

1618 Main St

Dallas, TX 75201-4720

Customer service: (214) 741-6911

There are three ways to contact customer service, live chat on the website, hotline, and email as well. However, live chat or calling the phone might be faster than you sending them a message via email. According to many customer service reviews, they complain about Neiman Marcus customer service in terms of delivery, payment, gift card, and etc. However, as we see, Neiman Marcus really focuses on their customer service when they reply to all reviews from their customers on BBB reviews. The thing we appreciate is when we have any problem with our orders in an online store, we rate and review, and they read these reviews and give us an explanation and promise. We all know when shopping online, there will be sometimes problems incurred, you cannot avoid these things. 

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